Questions? Start here.

Academy accounts are created through an invitation. Follow the link in your invitation email, choose a password of at least 12 characters, and then log in. If you need an invitation, contact us.

Ask the person who invited you to send a new invitation. If you do not know who manages access at your company, contact support.

Your user account needs a usage right for the relevant company account. Ask your company’s account administrator to grant access. The Academy-wide administrator right is separate and does not automatically grant access to company benefits.

Yes. A training booking records the participant’s details and does not require an Academy account. Your account will be created later when you accept our invitation to the Academy.

When a video-conference link is available, it is associated with the scheduled training session. Check your Academy information and email before the session. Contact support if the start time is near and you still cannot find it.

Yes, an enrollment can be withdrawn. For flat-rate groups, at least one regular participant must remain while a guest is enrolled; withdraw the guest first if the final regular participant needs to leave.

Yes. Colleagues with a usage right to the same credits account can use its available credits. A usage right is independent of who owns the account.

Purchased credit packages are valid for twelve months from the invoice date. Your dashboard shows the remaining credits and their validity.

Yes. You can combine credits from multiple accounts, and we invoice any remaining amount. Ask Me Anything and Show Me Your Code consultations are flat-rate benefits and cannot be paid for with credits.

As a precaution, appoint several flat-rate administrators so access does not depend on one person. If no administrators are left, that is no problem: contact support and tell us whom we should invite or appoint.

Each participant or guest enrolled in the same training uses one seat. Seat changes take effect from their specified date, and the subscription can be cancelled monthly.

Yes. A guest can join without an Academy account, uses one flat-rate seat, and must accompany a regular participant from the same flat-rate account in that training.

Each effective seat includes one Ask Me Anything and one Show Me Your Code consultation per calendar month. Cancelling a consultation restores that consultation type’s allowance for the month.